The latest report by Alsbridge, The Pros and Cons of Microsoft Lync, offers a guide to enterprises to facilitate the decision to utilize Microsoft Lync as an enterprise telephony communication application.
The consideration and potential use of Microsoft Lync for telephony and unified communications is thought to be a passionate topic inside enterprises today. The most common challenges faced by infrastructure groups today include; desktop, telephony, and networking groups. These clearly define support roles like contracting, deployment, ongoing service support and management all of which are essential to support Microsoft Lync as telephony and unified communication engine.
Alsbridge CEO, Chip Wagner says “Even before ownership and decisions are made, concerning support and operating structure, enterprises first need to weigh the pros and cons of a Microsoft Lync investment and then determine how they should proceed.”
Microsoft has come a long way from the early days of Office Communication Server (OCS), improving their unified communication offering, capabilities and vision. The capabilities of Microsoft Lync, which includes instant messaging, presence, video, email and telephony, are highly robust offering strong value for enterprises. However, there are also numerous technical challenges and complexities in deploying a Microsoft Lync solution. If one cannot afford workarounds, delays, and higher than standard labor costs then one should consider other solutions or hybrids and not put all your eggs in a single basket with Microsoft.
“Enterprises need to execute planning up front, and answer critical technical questions before Unified Communication deployment; thus allowing them to achieve the savings, customer support, and solution high availability,” says Dieter Thompson, President, Alsbridge Inc.
The report discusses in detail some of the advantages and disadvantages to adopting end-to-end Lync Strategy. The complete report can be downloaded by visiting Pros and Cons of Microsoft Lync.
About Alsbridge Inc.
Alsbridge is a global consulting firm that helps companies transform and optimize the way they purchase, manage and leverage technology and business processes. We have over 175 team members on 4 continents serving over 200 clients a year including more than 40% of the Fortune 500. Alsbridge has helped hundreds of companies reduce costs and get more value from their vendors. Our experienced consultants leverage proprietary tools and information databases to identify and engage the optimal vendors for your situation, negotiate best practice terms at fair market prices, and improve the way you work with your service providers. Alsbridge clients utilize the most cost effective and value added sources globally for IT infrastructure services, network carrier services, hardware and software, application support and development, business processes and cloud services.
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