Even before ownership and decisions are made concerning support and operating structure, enterprises first need to weigh the pros and cons of a Microsoft Lync investment, says Alsbridge, Inc., a benchmarking, sourcing and transformation advisory firm. The firm’s latest report Pros and Cons of Microsoft Lync offers a guide to facilitate the decision to utilize Microsoft Lync as an enterprise telephony communication application.
According to the report by Alsbridge Inc., Microsoft has come a long way from the early days of Office Communication Server (OCS), improving their unified communication offering, capabilities and vision. The capabilities of Microsoft Lync, which includes instant messaging, presence, video, email and telephony, are highly robust offering strong value for enterprises, says report.
However, there are numerous technical challenges and complexities in deploying a Microsoft Lync solution. If one cannot afford workarounds, delays, and higher than standard labor costs then one should consider other solutions or hybrids and not put all your eggs in a single basket with Microsoft.
Whether considering Microsoft Lync, or another unified communication solution, the enterprises must ensure:
1. There is an established and socialized solution roadmap
2. Connectivity and end point options are open and flexible
3. That you identified and vetted the total cost of ownership over the term of the agreement
4. That any solution solves or aligns with consumer communication trends and preferences
5. The solution factors in aspects of fixed mobile convergence, mobility, and BYOD.
6. The application is not tied to a specific proprietary or manufacturer solution
According to the report, executing planning up front, and answering critical technical questions before Unified Communication deployment; will allow enterprises to achieve the savings, customer support, and solution high availability.
For further details download the complete report Pros and Cons of Microsoft Lync.
About Alsbridge Inc.
Alsbridge is a global consulting firm that provides data-driven sourcing advisory and benchmarking services for IT, Finance and Sourcing executives. We’ve helped hundreds of companies reduce costs and get more value from their vendors. Our experienced consultants leverage proprietary tools and information databases to identify and engage the optimal vendors for your situation, negotiate best practice terms at fair market prices, and improve the way you work with your vendors. Alsbridge clients utilize the most cost effective and value added sources globally for IT infrastructure services, hardware and maintenance, network services, software and maintenance, application support and development, business processes and cloud services. Alsbridge was ranked the #1 outsourcing advisor in the world by the International Association of Outsourcing Professionals (IAOP) based on the value delivered to clients. This commitment to delivering value to our clients has made Alsbridge a distinguished member of the 2010 Inc. 500 fastest growing privately held companies in America.