If you’re contemplating a strategic sourcing initiative, or happen to be starting that journey right now, a critical success factor for selecting the best-fit partner is seeing them in action. And the best way to see them in action is by scheduling and conducting a vendor site visit and seeing your potential sourcing provider’s proposed delivery center(s) and just as importantly, meeting their delivery team members.
“Recently, one of our customers was down to three potential sourcing providers: two offshore and one onshore, and made the right decision to visit all three,” says Founder and CEO Alsbridge Inc., Ben Trowbridge. “It was an eye-opening, first time visit for the CIO to India, and it helped him compare and contrast a US-based delivery model from offshore-based ones.”
Here are the five essential steps you need to take in order to have successful vendor site visits during the selection process.
Step 1: Plan and budget for the site visits right off the bat
From the very first plan and business case, build in a full week of effort for vendor site visits, and budget to bring the right number of key stakeholders and decision makers.
Step 2: Prepare early
This is important especially if your site visit includes any off-shore destinations. Every aspect of the travel logistics, from international travel documents, to airlines, to hotels, to in-country transportation needs to be well managed and coordinated.
Step 3: Set your agenda
Your vendor site visit objective is a consistent agenda by which each sourcing provider follows and allows for you to gain first-hand experiences in the specific set of solution components that each provider wrote in their RFP response. In addition, you’ll need to compare and contrast each provider against the others, and ultimately evaluate and score each site visit.
Step 4: Take it all in
It’s very important for you and your team to see and experience as much of each sourcing provider’s company and environment as you can. This includes many dimensions; it is not enough for you to just focus on their technical or functional capabilities. You’re making a long-term, partnership decision. The provider and their people are going to be an extension of you and your business.
Step 5: Evaluate every night
It is crucial for you and your team to dedicate time each evening to perform a formal evaluation of that day’s vendor site visit. And while the experiences are fresh in your mind, evaluate that sourcing provider’s performance.
You can read the detailed report here Five Essential Steps to Successful Vendor Site Visits
About Alsbridge Inc.
Alsbridge provides world class sourcing advisory and benchmarking services for the CIO, CFO and CPO. We’ve helped hundreds of companies reduce costs and get more value from their vendors. Our experienced consultants leverage proprietary tools and information databases to identify and engage the optimal vendors for your situation, negotiate best practice terms at fair market prices, and improve the way you work with your vendors. Alsbridge clients utilize the most cost effective and value added sources globally for IT infrastructure services, hardware and maintenance, network services, software and maintenance, application support and development, business processes and cloud services. Alsbridge was ranked the #1 outsourcing advisor in the world by the International Association of Outsourcing Professionals (IAOP) based on the value delivered to clients. This commitment to delivering value to our clients has made Alsbridge a distinguished member of the 2010 Inc. 500 fastest growing privately held companies in America.