How to Transition from Outsourcing to Insourcing

As big corporations begin to make staff and budget adjustments in this difficult economy, many have chosen to create in-house teams to provide services they had previously outsourced. Because the tasks are so diverse, from a customer service call center to an information technology team, the transition from outsourcing to insourcing can be difficult. Sourcing advisory company Alsbridgerecommends six key steps in making the most efficient switch.

 

1. Make sure your company has the proper transition management oversight. Establish a solid strategy to bring your in-house team from its starting point to steady operation; these periods typically last from six months to a year. A key decision during this time is when to best create the supervisory body that will oversee the entire transition.

 

2. Review the provider contracts your company may already have and determine when you can legally terminate those partnerships. Ensure the providers are aware that your company is ending the contract in order to recreate those services in-house, rather than giving them over to a new provider. That way, you can preserve the relationship in case of future need.

 

3. Evaluate your existing Human Resources department and make any necessary changes to streamline its efficiency, preparing the staffing team to recruit suitable candidates for the new positions.

 

4. Stemming from the third step, take the time to define the new roles your company will create. Whether you are hiring for 50 or 500 jobs, the task will need more oversight and involvement than the Human Resources department can provide. Alsbridge recommends you consult a sourcing advisory service firm to offer information on job roles and responsibilities.

 

5. Following the completion of these job descriptions, the next step is to find the most suitable candidates for the roles. As a leader within the company, ask yourself some important questions. For example, do you plan to grandfather your provider’s personnel into the company, or do you intend to replace them with new employees? If you decide to fill all of the roles with current in-house staff instead, are they fully prepared for their new responsibilities?

 

6. The last step in creating a successful changeover from outsourcing to insourcing is one you must maintain throughout the entire process: regularly staying in touch with all of your company’s stakeholders. As investors in your organization, stakeholders deserve to be involved in every element of your transition, as they may be able to provide valuable advice in addition to financial support.

 

While shifting your company’s services is a complex and arduous process, ensuring that it is completed successfully will serve as an investment in your company’s future. Learn more about making the switch at Alsbridge.com.

Third Party Benchmark Measuring with ProBenchmark.com

Outsourcing solutions provider Alsbridge has developed a number of helpful quantitative analysis tools to help its clients understand specific industry data and increase their competitive advantages. One of Alsbridge’s most widely applicable online analysis tools is ProBenchmark.com, which offers four assessments that cross a variety of data to provide impartial and tailored reports. These include the Snapshot BenchMARQ, the Custom Benchmark, the Online Market Assessment, and the Third Party Benchmark.

The Third Party Benchmark focuses on individual projects. The information it acquires ensures that price and service levels for both the client and the client’s customers remain at a competitive market rate over the contract period. By studying independent and empirical industry trends, the Third Party Benchmark offers Alsbridge clients a detailed plan of action that incorporates price analyses and adjustments, a service and contractual review, and an executive summary. The Third Party Benchmark guarantees comprehensive results through its proprietary modeling engine and intensive comparisons of third-party outsourcing engagements and contracts.

ProBenchmark.com also offers Alsbridge clients an opportunity to read market intelligence survey reports and view online seminars about Information Technology pricing trends. Above all, Alsbridge believes that benchmarking does not have to be a tedious or costly process. With tools like ProBenchmark.com, technology companies can quickly assess important results on everything from competitive pricing to outsourcing decisions.

More About Alsbridge

A globally recognized leader in sourcing, Alsbridge, Inc. is a unique consulting firm specializing in outsourcing, insourcing, shared services, and benchmark initiatives. Alsbridge boasts years of experience in helping companies develop short- and long-term strategies and effectively implement organizational change. Alsbridge consultants represent the highest level of skill and expertise in their field and regularly work with companies from more than 11 different industry verticals on achieving strategic goals and planning for future growth. Alsbridge’s founders were some of the very first leaders in the field of outsourcing and shared services; no company knows sourcing issues better. A results-oriented and client-focused firm, Alsbridge helps its customers find success in their sourcing initiatives through a number of innovative products and processes. Employing a one-of-a-kind system known as FastSource™, Alsbridge encourages countless clients to reinvent their operations and become more productive and competitive in the global marketplace. Alsbridge also employs a unique methodology called the Sourcing Alignment System™ (SAS), which focuses on offering long-term, sustainable solutions for clients as they proactively manage critical company milestones. Some of the many business sectors that have gained from Alsbridge’s outstanding services and deep experience include consumer products; financial services; healthcare; manufacturing and distribution; pharmaceuticals and biotechnology; government; technology; telecommunications; transportation; travel and entertainment; and utilities and energy. Alsbridge was formed in 2005 with the merger of Dallas-based Trowbridge Group and London-based ALS Consulting. Alsbridge is a United States certified veteran-owned small business.

About Alsbridge!

Dedicated to improving the efficiency of businesses in a wide variety of sectors, Alsbridge is a leading consulting company with extensive experience in business process outsourcing, benchmarking, program management, insourcing, and shared services. Behind innovative tools like Benchmark Pro, Sourcing Implement System, Market Reality Assessments, and FastSource, Alsbridge’s unique methodologies consistently demonstrate the company’s effectiveness within clients’ business operations. Additionally, Alsbridge maintains a comprehensive online database with over 400 providers. Alsbridge’s database is essential to accessing crucial data points and industry knowledge focalized on each specific deal. Alsbridge’s highly knowledgeable consultants are extensively experienced in a broad range of sectors, including technology, government, telecommunications, travel and entertainment, healthcare, manufacturing and distribution, financial services, utilities and energy, transportation, consumer products, and pharmaceuticals and bio-technology. With a staff committed to delivering accurate results, Alsbridge achieves its high level of success through adherence to a fundamental culture of sustainability, repeatability, and applied innovation. Formed in 2005 by outsourcing sector pioneers, Alsbridge is today a recognized leader in the industry. Seen as an authority on all facets of business process outsourcing, Alsbridge executives and consultants are often sought for their expertise by various media entities, such as CIO Magazine, BusinessWeek, China Outsourcing Blog, and US News & World Report. An integral member of the global community, Alsbridge supports a number of social and environmental initiatives, including the American Cancer Society, the Special Olympics, and Alsbridge Green. In an effort to become carbon neutral, Alsbridge is currently partnered with Cleaner Climate, an integrated carbon solution provider. Alsbridge is also dedicated to delivering services at a global level, maintaining major offices in Dallas, Texas; London, England; and Paris, France.